Frequently Asked Questions
You will receive check-in instructions via email and phone three days before your arrival date. Please remember to check your spam or junk folders if you haven't received the email. Feel free to contact us if you have any questions. Check-in time is at 4:00pm to ensure your home is cleaned and prepared for your arrival.
Early check-in and late check-out may be accommodated upon request. Please reach out to our team for assistance at (858) 330-2621.
- If you encounter any issues, please respond to the existing text messages for the quickest assistance. In case of an emergency, you may also call (858) 330-2621
The pricing and nightly rates vary depending on the season and demand fluctuations.
- We can only accept payment from the primary guest due to concerns regarding fraud.
Email us at [email protected] -- Many homes require a 30-day notice of cancellation before the check-in date to receive a full refund, while some reservations become non-cancellable within 14 days of the scheduled check-in date. For details regarding the cancellation and refund policies specific to your home, please consult your rental contract.
We provide flexible cancellation policies. If you have already made a booking with us, please refer to your rental contract for detailed information on our specific cancellation policies.
- •Leave used beds unmade (please do not put linens or towels in washing machine
- • Put any last minute dishes in the dishwasher and start cycle
- • Take trash out
- • Turn off HVAC and Fans
- • Leave used towels on floor
- • Log out of all personal apps on Television
- • Don't forget all personal items, including phone chargers
- • Ensure natural gas or propane for amenities is turned off
- • Turn off all lights
- • Ensure all windows and doors locked
- • Ensure pets are picked up after (failure to do so may result in additional cleaning fees)
- • Close garage